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FREE SHIPPING within the European Union, England and Switzerland.

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FAQ

Shipping

What is the cost of shipping?

In the European Union, England, and Switzerland, our shipping is free of charge. Please contact our shop team for our global shipping rates.

How long does it take for my package to arrive?

The estimated delivery times are as follows:

Within Germany, England, and Switzerland: 2-3 business days
Within the European Union: 3-5 business days
Outside the European Union: Up to 4 weeks
Please note that these are estimates, and the actual delivery time may vary depending on the destination country, customs clearance, and other factors. It is advisable to use the tracking number to keep an eye on the current delivery status.

To which countries do you ship?

Currently, we ship to all European countries and selected countries. At checkout, you can select your desired country from the list.

My package never arrived, what should I do?

We're very sorry to hear that your package hasn't arrived. We understand how frustrating that can be. Don't worry; we will do our best to resolve the issue.

Please send us an email at shop@noam.beer and provide us with your order number and the desired delivery address. We will attend to this promptly, and our team will do everything in their power to address the issue and ensure you receive your beer as soon as possible.

Thank you for your understanding and patience. We are here to assist you and ensure you receive a satisfactory solution.

My bottles were broken, what should I do?

We're sorry to hear that your bottles were broken during shipping. This is, of course, frustrating and unfortunate. Please follow the steps below to resolve the issue:

Safety first: Make sure not to cut yourself on the shards. Glass breakage can be dangerous, so handle the broken bottles with care. It's a good idea to wear gloves when disposing of the shards.

Photograph the damage: Take a clear picture of the broken bottles to document the damage. The picture will assist our shop team in better understanding the problem and responding appropriately.

Send an email to the shop: Send an email to shop@noam.beer and provide your order number. Attach the picture of the damage to the email and describe the number of broken bottles.

Wait for a response: Our shop team will process your email and get in touch with you to discuss the next steps. We will likely offer a solution, whether it's a replacement for the broken bottles or a refund.

Check the intact bottles: Before consuming the remaining bottles, thoroughly inspect them for possible glass shards. If in doubt, it's best to dispose of them as a precaution.

The shop team is committed to resolving the issue as quickly as possible and ensuring you receive your order in perfect condition. Thank you for your understanding and cooperation. If you have any further questions, we are here to assist.

Do you ship internationally?

Yes, you can also have your package shipped abroad. It's possible to choose a delivery address that differs from the billing address, allowing you to send your order to an address outside your country of residence.

However, it's important to note that shipping abroad may incur additional costs. The exact shipping costs for international deliveries can vary depending on the destination country, package size, and weight. It's advisable to check the shipping costs for the desired destination country in advance to avoid any surprises.

If you have questions about shipping costs or other aspects of international shipping, you can contact the shop team to get further information. They will be happy to assist you with your inquiries.

What courier service do you use?

Currently, in Germany, we use DPD for domestic shipping. For international shipping, we use UPS and local providers. For global shipping, we primarily rely on DHL.

Can I have the beer delivered to a parcel shop or parcel station?

Currently, it is not possible to have the beer delivered directly to a parcel station or parcel shop. You must provide a delivery address where the delivery can be made in person. It is advisable to provide an address where you can be reached during the delivery time to ensure that you can personally receive the package.

If you have difficulty finding a suitable delivery address or have special requests regarding delivery, you can contact our shop team.

Can I also request express delivery?

Yes, it is possible to request express delivery, but under certain conditions. Currently, express delivery is only available for an additional fee and for larger orders, typically around 240 bottles or more. This means that there may be extra costs for a faster delivery.

If you desire express delivery or need more information about the costs and conditions, I recommend reaching out directly to our shop team. They can provide you with precise details on the available express options and associated costs and assist you in planning your order.

Are there options to package NOAM Premium Lager Beer as a gift or add personalized messages?

Currently, we are unable to gift-wrap your beer or add personalized greeting cards. However, if you still wish to send NOAM Beer as a gift, we recommend providing the recipient's delivery address and informing them that a gift is on the way. You could also consider sending a separate greeting card or a personal message via mail or email to express your wishes. We apologize for any inconvenience and hope you can still find a meaningful way to present the beer as a gift.

Do you have a return policy in case a customer is not satisfied with the beer?

If for any reason you are not satisfied with NOAM Premium Lager Beer, we kindly ask you to contact our shop team. They will address your request and work with you to find a suitable solution.

Please be aware that NOAM is a natural product, and as such, there may be certain variations. However, we are committed to ensuring our customers receive high-quality beer and are happy to address any issues or concerns. Your satisfaction is important to us, and we will do our best to exceed your expectations.

Costs

Which payment methods are accepted in your online store?

Currently, in our online shop, we offer the following payment options: Shopify Pay, Apple Pay, Google Pay, Paypal, credit card, Klarna, and instant bank transfer. These various payment methods are designed to ensure that you can conveniently and easily order and pay for your desired products. Simply choose the payment option that suits you best and follow the provided instructions to complete your order. If you have any questions or issues regarding payment, don't hesitate to contact our shop team; we're here to assist you.

Beer

Is the beer vegan?

According to the German Beer Purity Law (Reinheitsgebot), German beer is considered vegan. Vegans in Germany can enjoy domestic beer with peace of mind, as it contains no animal-derived ingredients. The reason for this is the Beer Purity Law, which dictates that beer can only be brewed using water, hops, malt, and yeast. Therefore, vegans can safely enjoy our NOAM Premium Lager Beer since it does not contain any animal ingredients. However, please note that our labels are not officially certified as vegan, and NOAM is not officially certified as vegan.

Is the beer kosher?

Yes, our beer is kosher and has been certified by a rabbi.

How should the beer be stored?

The beer should be stored in a cool and dry place to maintain its quality. We recommend protecting it from significant temperature fluctuations, as they could affect the beer. Although short-term temperature increases are harmless, it's still advisable to avoid extreme temperature swings. If there are significant temperature differences, the beer's cloudiness may increase, but this does not impact the quality or taste of the beer. To ensure that you can enjoy your NOAM in the best condition, store it in a cool and dry place and protect it from direct sunlight.

Isn't a transparent bottle harmful to the beer?

A transparent bottle can potentially harm beer when exposed to direct light, especially ultraviolet (UV) light. UV light can alter compounds in the beer and lead to an undesirable flavor change, known as "lightstruck" or "skunky" flavor.

However, with regards to NOAM, the beer is protected from UV and light damage throughout the entire supply chain. The cartons in which the bottles are packaged have been specifically designed for the bottles, ensuring that no light damage can occur. As long as the beer is not exposed to direct sunlight for extended periods, the use of transparent bottles is not an issue and does not affect the quality or taste of the beer.

So, it's important to shield the beer from excessive sunlight to maintain its quality. Thanks to the special packaging of NOAM, you can enjoy your beer without concerns about light damage.

A cloudy rim forms at the bottom of my bottle, is this harmful?

The presence of a cloudy residue at the bottom of your bottle is entirely normal and nothing to be concerned about. NOAM is unfiltered, and therefore intentionally gently blurred. The sediment you notice at the bottle's bottom consists of residual beer yeast and proteins. Depending on the maturity, the color of the sediment may change from white to beige.

This sediment is actually a quality feature, indicating that the beer is natural and unfiltered. It also contains some useful nutrients. It is entirely safe to leave the sediment in the bottle. However, you can choose whether to gently swirl the sediment before enjoying the beer or leave it in the bottle. It does not affect the quality or taste of the beer but is simply a matter of individual preference for how you like to enjoy your beer.

What do I do with the empty bottles?

You can return your empty bottles to us using our cartons. To do so, please send a message to our shop team, and we will provide you with a return label that you can use for the return. We recommend using our NOAM cartons for the return, as they offer the best protection for the bottles against breakage.

If you have no means of returning the bottles, please dispose of them in the appropriate glass recycling containers, sorted by type. We appreciate your support in environmentally-friendly handling of our packaging and bottles. If you have any questions about the return or disposal, don't hesitate to contact our shop team. We're here to assist you.

Where does the name NOAM come from?

The name NOAM has two meanings. On one hand, NOAM is derived from Hebrew and can be loosely translated to mean "beauty" and "kindness." This reflects the sociability and the full-bodied yet refreshing taste of our beer.

On the other hand, NOAM is also a combination of the first three letters of our founder's name, Noah, and the letter "M" for Munich. Noah hails from Munich and wanted to create a brand that represents parts of his name while also symbolizing his origin in Munich. This gave rise to the name NOAM, which reflects the personal connection of our founder to the brand.

Why Bavaria Berlin?

Why Bavaria Berlin? We aim to change the perception of beer and create a unique connection. To achieve this, we have combined the best of two worlds: traditional Bavaria and cosmopolitan Berlin.

We brew our beer in Bavaria, the heart of German beer culture. It's a Munich-style lager, reflecting the time-honored brewing art of this region. Simultaneously, our design, social media presence, and marketing come from Berlin, a vibrant and pulsating metropolis known for its creativity and openness.

By uniting Bavaria and Berlin, we aim to create a beer that is both traditional and modern, embodying values of quality, craftsmanship, and enjoyment, while also embracing openness to new ideas and trends. Bavaria Berlin represents a unique combination of tradition and innovation, making our brand and our beer truly distinctive.

Why is it called Lager born in Munich?

Lager Born in Munich is featured on our label because NOAM is a German beer brewed for the world. In an international context, the term 'Helles' is less common, which is why we decided to label the beer as 'Lager,' as it is globally recognized and understood.

The beer is indeed a Munich beer and was developed at the Research Brewery of TUM (Technical University of Munich) in Weihenstephan. The Munich region is known for its rich beer culture and high-quality brewing craftsmanship. Lager Born in Munich embodies the high quality and craftsmanship for which Munich breweries are renowned.

This allows us to highlight our heritage and commitment to authentic German brewing tradition while using a term that is internationally comprehensible to make our beer accessible to beer enthusiasts worldwide

Since when does NOAM exist?

NOAM was launched in 2016. Since then, we have been dedicated to offering high-quality German beer to beer enthusiasts in Germany and around the world. Our journey began several years ago, and since then, we have continuously evolved our brand to cater to the diverse taste preferences of our customers. We take pride in the positive feedback we have received from our customers and will continue to strive to provide high-quality beers and further develop our brand in the future.

What is the optimal drinking temperature?

We recommend an optimal serving temperature of 4 degrees Celsius for our beer. At this temperature, the flavors and taste shine at their best, allowing you to enjoy NOAM Beer in all its full flavor. Maintaining a well-chilled temperature of 4 degrees Celsius ensures that the beer remains refreshing and delightful while highlighting the subtle nuances of the ingredients. Cheers!

Where do the ingredients for NOAM Premium Lager come from and are they sustainably sourced?

We source our hops exclusively from the Hallertau region in Bavaria, the largest hop-growing area in the world. In addition to Hallertauer Tradition hops, we also use Hallertauer Smaragd hops. This hop variety is renowned for its exclusivity and distinctive flavor profile. By using high-quality hops from the Hallertau, we can ensure that our NOAM maintains the authentic taste and special aroma that our customers appreciate. Hallertau is known for its excellent hop quality, and we take pride in utilizing this regional resource in our beer.

Is information about the brewery or the history of NOAM Premium Lager available on your website?

Yes, information about the brewery and the history of NOAM Premium Lager Beer is available on our website. You can find further details about our NOAM, its backstory, and the brewery on the following page. We warmly invite you to learn more about us and our beer and would be delighted if you visit our website. If you have any more questions, please don't hesitate to contact us. Cheers!

B2B

I am a restaurateur, do I get different prices?

As a restaurateur, you can benefit from special conditions in the B2B sector with NOAM. Our beer is exclusively available in the ON-Trade sector, and our online shop offers you the unique opportunity to enjoy and bring home the beer even outside of gastronomy hotspots like St Tropez, London, Mykonos, and other culinary capitals of Europe.

We offer special conditions for B2B customers such as restaurateurs. If you're interested in a collaboration or would like more information about our offerings for restaurateurs, please feel free to reach out to our sales team at sales@noam.beer. Our sales colleagues will get in touch with you promptly to answer your questions and find a suitable solution for your business.

Additionally, we are represented in many major cities for restaurateurs through selected wholesalers. If you'd like to source NOAM for your restaurant or bar in your region, we are here to assist and support you. We look forward to collaborating with you as a restaurateur and presenting our beers in your establishment. Cheers!

Will I receive an invoice?

Yes, with every order, you will automatically receive an invoice sent to your registered email address. The invoice contains all relevant information about your order, including the products ordered, prices, shipping costs, and the total amount.

If you have any questions or comments about your invoice, you can always reach out to our shop team. They are at your service and will address your concerns as quickly as possible. Our goal is to provide transparent and reliable customer service, including the provision of clear and understandable invoices. Please do not hesitate to contact us if you need further assistance.

I am a wholesaler - can I include NOAM in my portfolio?

Yes, we always welcome new wholesale partners. If you're interested in adding NOAM to your portfolio, please feel free to contact our sales team at sales@noam.beer. Our sales colleagues will get in touch with you promptly to discuss further details and explore a potential collaboration.

We are committed to expanding our network of wholesale partners and making our beer available in various regions. Your interest in NOAM is highly appreciated, and we look forward to working with you as a wholesaler. If you have any questions or need more information, do not hesitate to reach out to us. We are eager to hear from you and build a successful partnership.

Do you offer support in planning and organizing events where NOAM Premium Lager beer is served, such as company parties or customer events?

Yes, we are happy to offer support for events where NOAM is served. This can include corporate events, weddings, birthdays, or other special occasions.

We are pleased to provide special conditions to event customers to ensure that your event is a complete success. If you're interested in collaborating or need more information about our event offerings, simply send an email to sales@noam.beer. Our sales team will promptly get in touch with you to discuss all the details and assist you with planning and organization.

Our goal is to provide the best possible support to our wholesale partners and jointly realize successful events. Please don't hesitate to contact us; we look forward to collaborating with you and assisting with your events. Cheers!

Is there a dedicated customer support or contact person for B2B customers to assist with questions, orders or concerns?

Yes, for our B2B customers, we have dedicated customer support and a point of contact. You are welcome to reach out to our sales team at sales@noam.beer for any questions, orders, or concerns. Our sales colleagues are available at all times and are happy to assist you.

We aim to ensure that our B2B customers receive the best possible support and have a smooth experience with orders and other inquiries. Please do not hesitate to contact us if you need assistance or require further information. We look forward to working with you and providing you with the best possible service. Cheers!

Service

I love NOAM, are there any open positions?

As a startup, we are always on the lookout for talented new colleagues who share our passion for NOAM. (Career) If you're interested in joining our team, we welcome your speculative application. Please send your application to career@noam.beer, and we will review it carefully.

Our team is growing continuously, and we value dedicated and motivated individuals in our company. Whether you are interested in positions in sales, marketing, finance, logistics, or other areas, we are open to talented applicants with diverse backgrounds.

Student interns play a vital role in our organization, bringing fresh ideas and energy.

If you're interested in working as a student intern at NOAM, please send your application to career@noam.beer. We appreciate the contributions of our student interns and offer exciting opportunities to gain practical experience and contribute in a dynamic environment.

We look forward to receiving your application and getting to know you. Perhaps we can soon work together to make NOAM even more successful. Cheers!

Is there a way to receive regular updates or information about new products and offers via email?

Yes, there is a way to receive regular updates and information about new products and offers from NOAM via email. Simply sign up for our newsletter, and you'll always stay informed about all the latest news from the NOAM universe.

Our newsletter will keep you informed about current developments, new beer varieties, events, promotions, and exclusive offers. It's a great way to become part of our NOAM community and be the first to hear about our news.

We look forward to welcoming you to our newsletter. Feel free to sign up and don't miss out on exciting updates and offers from NOAM. Cheers!

Be part of the NOAM family

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